SRC(Service Request Calalogue) – Procedural Document in order Add User to Existing Group Instructions to Customers on Basic Ticketing tool Selection for appropriate routing of Approvals

Guide to Customers to Create SRC's- Groups And Shares Request Through Service Request Catalog In HP service Manager Ticketing tool

Please log onto the following link http://smsrcprod:8100/src/secure/main.jsp with your diebold_master credentials. Ensure that you are connected to VPN and VPN Certficate is not expired

Once you logged into Service Request catalog (SRC). Please click on Services tab à Browse catalog

1)      Please select IT Access Requests and Onboarding Services (ESOP)  à Groups and Shares.

1)      Please select the type of your request from the available list of services.

***END***

IT Help Desk Process Flow Explained Step by Step

The first step is to determine whether or not the device is broken. If it isn't, it's considered a request and usually, customers can figure it out themselves with self-help options, such as the FAQ database. If so, you don't even have to do anything.

If not, the team will create a ticket, which is added to the queue and someone will handle it when they have time.

If it is broken, it is an incident and a ticket is created by the customer technician. If the technician can fix the problem right then or can start working on it, they will do so and close the ticket.

If it isn't considered a priority, the team will wait and move to the higher-priority tickets first and then fix the problem.

Audit on Accounts to prevent security breach- Automising audit through powershell commands.

Currently working on creating scripts for 'Audit on Accounts to prevent security breach'- Automising audit through PowerShell commands.  Will Be updated soon...(Excel Vlookup is also used).. Soon will be published here

Fixing VSS Writers issue while taking Server backup in Windows

Troubleshooting VSS writers Issue-

In the Command Prompt  type:  "vssadmin list writers"  and hit enter, If see any report in Failed or Error state, try restarting their corresponding service

For example in the below screenshot  ASR Writer is in “Waiting for  Completion” state, due to which back ups normally fail.

To resolve the above issue, we should restart the “Volume Shadow Copy” service in services.msc logging in to the corresponding server, which is shown in the below screenshot.

After restarting this service, thee state becomes stable as shown below.

 

Below are the common VSS writers and their respective corresponding service – Restart these corresponding  services from “services.msc”

VSS Writer	Service Name	Service Display Name
ASR Writer	VSS	Volume Shadow Copy
BITS Writer	BITS	Background Intelligent Transfer Service
COM+ REGDB Writer	VSS	Volume Shadow Copy
DFS Replication service writer	DFSR	DFS Replication
DHCP Jet Writer	DHCPServer	DHCP Server
FRS Writer	NtFrs	File Replication
FSRM writer	srmsvc	File Server Resource Manager
IIS Config Writer	AppHostSvc	Application Host Helper Service
IIS Metabase Writer	IISADMIN	IIS Admin Service
Microsoft Exchange Writer	MSExchangeIS	Microsoft Exchange Information Store
Microsoft Hyper-V VSS Writer	vmms	Hyper-V Virtual Machine Management
NTDS	NTDS	Active Directory Domain Services
OSearch VSS Writer	OSearch	Office SharePoint Server Search
OSearch14 VSS Writer	OSearch14	SharePoint Server Search 14
Registry Writer	VSS	Volume Shadow Copy
Shadow Copy Optimization Writer	VSS	Volume Shadow Copy
SPSearch VSS Writer	SPSearch	Windows SharePoint Services Search
SPSearch4 VSS Writer	SPSearch4	SharePoint Foundation Search V4
SqlServerWriter	SQLWriter	SQL Server VSS Writer
System Writer	CryptSvc	Cryptographic Services
TermServLicensing	TermServLicensing	Remote Desktop Licensing
WMI Writer	Winmgmt	Windows Management Instrumentation

After restarting the corresponding service, again type "vssadmin list writers"  in the command prompt and hit enter,now “stable” and “no error” message is displayed beside the corresponding writer as shown in the below screenshot and thus the issue gets resolved.

ITIL Service Desk Process Internal Exam Cleared

Inspiring Quote

A dream doesn't become reality through magic; it takes sweat, determination and hard work